At Graham Drew Photography, we strive to ensure your photographic prints and canvas artworks arrive safely and in pristine condition. Below, you will find our comprehensive delivery policy, designed to provide you with peace of mind and a seamless shopping experience.
Free Delivery Within Australia
I am pleased to offer Free Standard Delivery (With Tracking) on all orders within Australia. Whether you are purchasing a photographic print or a stretched canvas, you can enjoy the convenience of complimentary shipping, knowing there are no hidden costs.
International Shipping Costs
For customers outside Australia, delivery costs are calculated at checkout based on your location and the size of your order. This allows me to provide transparent pricing tailored to your specific shipping needs. I am committed to offering competitive international shipping rates to make my artwork accessible worldwide.
Packaging and Handling
To ensure your artwork arrives in perfect condition, I take the utmost care with packaging:
- Print-Only Orders:
- Photographic prints are carefully rolled and shipped in sturdy, protective cardboard tubes. This method safeguards your print against creases, folds, and external damage during transit.
- Stretched Canvas Orders:
- Stretched canvas prints are packaged in specialized custom packaging designed to protect the frame and canvas. Each package includes reinforced corners and secure padding to prevent damage
Delivery Times
Once your order is placed, I aim to dispatch your artwork promptly. Delivery times may vary depending on your location:
- Australia: Standard delivery typically takes between 5-10 business days for most Australian destinations.
- International: Delivery times vary based on the destination country and shipping method selected at checkout. Estimated delivery times will be provided during the checkout process.
Tracking Your Order
All orders include tracking for your convenience. Once your order is dispatched, you will receive an email with your tracking details, allowing you to monitor your delivery’s progress. This ensures transparency and peace of mind throughout the delivery process
Damaged or Missing Items
In the unlikely event that your order arrives damaged or is lost in transit, please contact me immediately at enquiries@grahamdrewphotography.com with your order details and photos of the damage (if applicable). We will work quickly to resolve the issue by replacing your item or offering a full refund.
Additional Notes for International Customers
Please be aware that international orders may be subject to customs duties or taxes depending on your country’s regulations. These additional charges are the responsibility of the customer and are not included in the shipping costs calculated at checkout.
Contact Us
If you have any questions about your order, need assistance with delivery, or would like further information about shipping options, feel free to reach out to me at enquiries@grahamdrewphotography.com. I am here to help and ensure you have a positive experience with Graham Drew Photography.
Thank you for choosing Graham Drew Photography. I am deeply committed to delivering your artwork with care, attention to detail, and excellence. My goal is to ensure that every piece you receive brings joy, beauty, and inspiration to your space for years to come. Your support means the world to me, and I look forward to helping you add something truly special to your collection.